Ozone

Ozone is a fully integrated Customer Service, Financial and Regulatory suite designed exclusively for Local Government in New Zealand.

The suite comprises of over 40 modules that can either stand alone (and be interfaced with other vendors systems) or seamlessly integrated to form one total solution.

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All modules are developed using the latest Microsoft technologies and are presented through our fully graphical Microsoft.NET client.

Best of all, Ozone is entirely developed, implemented and supported here in New Zealand by Origen, a company totally committed to superior levels of customer service.

There a many aspects of Origen's solution that support a more proactive approach to business activities rather that processing transactions. The commitment to offering the integrated solutions has moved Origen into the premier space of the best offering in New Zealand.

Ozone offers:

• Standard windows interfacing with real time integration into MS office therefore reducing PC training and lowering the barrier to change.

• Consistency - All Origen modules have exactly the same look and feel, with searching and navigation standards throughout ALL modules.

• Knowledge base - An integrated knowledge base exists with all applications providing full support to the current business activity.

• Realtime help desk and level one support. 83% of all Origen inbound support calls are resolved on the first call.

• Real integration (not interfacing) between modules. All information is only entered in ONCE. There is no batch processing between any of the modules. Therefore real time updates across all modules.

• Centralised contacts and property. Any user can drill to any module from either the central contact or property. The time spend finding information is at an absolute minimum.

• Navigation. Origen provides key access options (called zooms) from every screen. This provides a list of the most likely places a user will go from the existing screen. Therefore a user can drill from any module to any module without ever going back to the menu. Navigation is extremely fast, intuitive and simple to use.

• Powerful reporting writing functionality designed to support three core groups of users, namely, beginner, intermediate, and experienced users. All three reports writers integrate directly into MS office where users can be more proactive with the information that they receive.

• No bolt on third party products exist within Origen's core corporate systems, therefore providing a genuine homogeneous system landscape where all participants share a common and consistent experience, providing an effective communication environment.